Returns and warranty

Returns and Warranty

1. Right of Return

After receiving your order, you have the option to return products within 14 days, provided they are:

• unused,
• undamaged, and
• in their original packaging.

Please contact us before returning any items so we can coordinate the process with you. Return shipping costs are the responsibility of the customer unless the product was delivered incorrectly or is defective.

2. Warranty Conditions

All our products come with a 1-year warranty from the date of purchase, unless otherwise specified. The warranty covers material and manufacturing defects. It does not cover:

• damage caused by improper use,
• normal wear and tear,
• modifications or repairs by third parties.

For warranty claims, please contact us with a brief description of the issue and, if possible, include photos. We will work with you to find a quick and straightforward solution, whether it’s a repair, replacement, or refund.

3. Returns and Warranty Process

• Contact: Reach out to us via email or phone.
• Packaging: Return the products carefully packed to the address provided.
• Processing: Once we receive the return or warranty item, we will review it and inform you about the next steps.

4. Refunds

Refunds will be issued once the returned items have been inspected and accepted. The amount will be refunded to your original payment method within 10 business days.

If you have any questions or concerns, feel free to reach out to us at any time. Our goal is to provide you with the best possible service!